Data Center Maintenance
Break and fix services refer to a type of IT support model where service providers are engaged to address and fix specific issues or problems as they occur. In this model, the service provider is called upon when a device, system, or software breaks or malfunctions, and their primary role is to diagnose the issue and provide the necessary repairs or solutions.
Here are some key aspects of break and fix services:
Issue Identification and Diagnosis:
Service providers analyze and identify the cause of the issue or problem reported by the client. This involves troubleshooting and diagnosing the root cause of the malfunction or breakage.
Repair and Resolution:
Once the issue is identified, the service provider performs the necessary repairs or implements solutions to resolve the problem. This may involve replacing faulty components, reconfiguring software settings, or applying patches and updates.
On-Demand Support:
Break and fix services are typically provided on-demand when an issue arises. Clients contact the service provider when they encounter a problem, and the service provider responds promptly to address the issue.
Service Level Agreements (SLAs):
Service providers may offer break and fix services under predefined service level agreements. These agreements outline the response times, resolution times, and support coverage hours to ensure that the service provider meets the client’s expectations.
Spare Parts Inventory:
Service providers often maintain an inventory of spare parts or components to facilitate quick repairs. This allows them to replace faulty hardware components promptly, minimizing downtime for the client.
Remote and On-Site Support:
Depending on the nature of the issue, service providers may provide support remotely by accessing the client’s systems or devices remotely. Alternatively, they may dispatch technicians to the client’s location for on-site support.
Fee Structure:
Break and fix services are typically charged on a per-incident or time-and-materials
FULLY-TRAINED & CERTIFIED IT TECHNICIANS
Our Certificate
Our IT equipment storage and transportation services are supported by a team of highly skilled and certified IT technicians.
These professionals have undergone rigorous training and possess the necessary expertise to handle your valuable technology assets with precision and care.
